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The Social Crm Process Jacob Morgan Chart5 M Customer Relationship Management Flow Chart

The Social Crm Process Jacob Morgan Chart5 M

By Melvin Collins on November 16 2018 08:08:03

One of the best things about systems is that they can be easily reduced to a graphical representation. You do not need to read about the processes and logically assemble them in your mind; you can look at a flowchart and "see" how the whole thing operates. A good flowchart is worth several times its weight in gold in the world of systems. It clarifies the system. It communicates processes to those who need to understand them. It provides an instantly interpretable and adjustable road map that allows for systems review and improvement.

Each flowchart should ideally begin with a Terminator shape, from which the next step should be linked. Each shape should be indicative of a specific stage in the process and there are conventions for each of these, the most common being the rectangular Process shape. Many others exist, however, including shapes representing Data, Documents and Decisions. Decision shapes are diamonds, each of the four corners (or nodes) being either a link from the preceding shape or action to be taken in the next stage depending on the decision.

Symbol Sameness. This is a common problem in flowcharts generated by people who are just getting their feet wet in the world of systems. They are doing their best to plan and organize, but they do not really speak the visual language of flowcharting. They use circles, rectangles, diamonds and ovals indiscriminately or utilize one symbol for virtually everything. There is a fairly standardized approach to drawing up flowcharts and virtually anyone will be able to decipher a chart created with ANSI standards in mind. When you do your own thing in terms of presentation, it can be confusing to those who may speak the language and frustrating to those just learning it. You can find quick explanations of which shapes to use for what purposes and you should do so.

Business processes are diagrammed through the use of flow charts. These charts are not just for businesses, normally, it could also be used in different processes including the programming languages systems, management systems, decision-support system, etc. These flow charts are perfectly useful in keeping the manager or head and the members of the organization aware of what is to be done every now and then. Flow charts may vary according to what kind of process is being done in a company; and of course, in a flow chart, there would be different groups that will be working to form a whole system.

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