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Customer Journey Mapping In B2b Customerthink Relationship Management Process Flow Chart Onboardin

Customer Journey Mapping In B2b Customerthink Relationship Management Process Flow Chart Onboardin

By Kelsie York on November 16 2018 08:04:58

Business processes are diagrammed through the use of flow charts. These charts are not just for businesses, normally, it could also be used in different processes including the programming languages systems, management systems, decision-support system, etc. These flow charts are perfectly useful in keeping the manager or head and the members of the organization aware of what is to be done every now and then. Flow charts may vary according to what kind of process is being done in a company; and of course, in a flow chart, there would be different groups that will be working to form a whole system.

Symbol Sameness. This is a common problem in flowcharts generated by people who are just getting their feet wet in the world of systems. They are doing their best to plan and organize, but they do not really speak the visual language of flowcharting. They use circles, rectangles, diamonds and ovals indiscriminately or utilize one symbol for virtually everything. There is a fairly standardized approach to drawing up flowcharts and virtually anyone will be able to decipher a chart created with ANSI standards in mind. When you do your own thing in terms of presentation, it can be confusing to those who may speak the language and frustrating to those just learning it. You can find quick explanations of which shapes to use for what purposes and you should do so.

Branch Inconsistency. We mentioned the chaos of work flow running in every direction. It is just as important to try to maintain consistency in the direction of individual branches within your flowchart. For instance, many flowcharts have frequent true/false or yes/no components. A smart chart will have all true branches flowing out of the same side of the decision symbols. Every time you encounter a true, the path might emerge from the bottom of the symbol. Every false response might lead out of the symbols right side. Charts that lack branch consistency can increase the likelihood of user error and to more clearly communicate the structure of the system.

One of the best things about systems is that they can be easily reduced to a graphical representation. You do not need to read about the processes and logically assemble them in your mind; you can look at a flowchart and "see" how the whole thing operates. A good flowchart is worth several times its weight in gold in the world of systems. It clarifies the system. It communicates processes to those who need to understand them. It provides an instantly interpretable and adjustable road map that allows for systems review and improvement.

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